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1. Prepaid plans? tariffs are inclusive of VAT. Post-paid plan tariffs are exclusive
of VAT. |
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2. 2000 Kbps connectivity package is subject to technical feasibility. |
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3. Speeds mentioned in the Package are maximum download speed; upload is 25% of
the download speed. |
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4. Service is on best effort basis i.e. maximum limit of the mentioned bandwidth
is not ensured at all times. |
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5. Fresh set up and configuration charge shall be applicable in case of shifting
the connection, if required. |
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6. Prepaid Package change is not allowed during plan time. |
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7. After expiry of the subscribed package?s plan time. The customer can renew the
same package. In such case, no setup and configuration, registration charge and
renewal charge will be applicable. |
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8. The customer can change the package. Within same category, no charges will be
applicable in case of changes to the higher bandwidth package but 50% of setup and
configuration charge will be applicable in case of changes to the lower bandwidth
package. If the customer changes package from one category package to another category
package, in such case, 50% of the setup and configuration charge of the new package
will be applicable. However, no new registration charge will be applicable |
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9. No refund of the prepaid plan package value will be made, if surrendered/abandoned
the connection within plan time. |
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10. No fixed IP will be provided in general. But one fixed IP may be given to the
government/Semi-government/Autonomous/Statutory Bodies/Government Educational, Training
and Research Institutions. In such case charge of Tk. 50.00 per month shall be applicable.
The packages do not include any email account. |
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11. BTCL is not responsible for installation and maintenance of the CPE (Customer
Premise Equipment). However, customer may contact BTCL?s enlisted/nominated support
service providers for the installation support. Until enlisted/nominated support
service providers are available or the customer wishes to subscriber the service
directly from BTCL, BTCL shall charge Tk. 600 for initial setup and configuration
service at customer end, if required. For further visit to customer?s premise charge
of Tk. 150 per visit will be applicable. |
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12. For Standard monthly post paid plan full charge will be applicable if service
is commissioned between 1st day and 15th day of the month. Half of the monthly charge
will be applicable if service is commissioned after 15th day of the month. |
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13. Prepaid plans will automatically be expired at the end of subscribed period,
if not renewed. |
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14. BTCL is responsible for delivering the service on a single point to the customer
premise. This will be a PC or Laptop. However, further extension (if required) of
the connection will be customer?s responsibility. |
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15. If the customer has to change the existing subscribed packages due to revision
of the ADSL tariff structure, no additional charge will be applicable in that case. |